90-Day Money-Back Guarantee
๐ 90-Day Money-Back Guarantee โ SilentGuardโข
Our 90-Day Satisfaction Commitment
At SilentGuardโข, we stand behind the effectiveness of our product and are committed to ensuring a fair and transparent experience for every customer.
To maintain fairness for all customers, refund requests under our 90-Day Guarantee must meet the conditions outlined below.
โ Eligibility Requirements
1. Purchase Window
Refund requests must be submitted within 90 days of the original purchase date.
2. Minimum Usage Period
The product must be used continuously for a minimum of 30 days before submitting a claim.
Our technology works progressively by making your home inhospitable to pests, and results require consistent usage over time.
3. Initial Adjustment Period (โFlushing Periodโ)
During the first 14 days of use, it is normal to observe increased pest activity. This indicates the product is actively disrupting pest behavior.
Claims submitted during or immediately after this period will not be eligible, as this stage is part of the expected performance cycle.
4. Proper Usage & Placement
To qualify for a refund, the product must be used according to the provided instructions, including:
- One unit per room (ultrasonic waves do not pass through walls or solid objects)
- Installed at a height between 20โ80 cm from the floor
- Not obstructed by furniture, curtains, or large objects
- Plugged in continuously (24/7) throughout the usage period
5. Adequate Coverage
Each unit is designed to cover up to 300 sq ft.
Customers must ensure that a sufficient number of units are used based on the total size of the home or affected area.
Claims may not be approved if insufficient coverage was used.
6. Distributed Use
All units must be used simultaneously and distributed across multiple rooms.
Placing multiple units in a single room while leaving other areas uncovered does not meet the required usage conditions.
7. Infestation Conditions
This product is designed to repel and deter pests.
Severe or active infestations may require professional treatment and are not covered under this guarantee.
๐ฉ Required Documentation
To initiate a refund request, the following information must be provided:
- Order number
- Approximate home size (sq ft)
- Number of units in use
- Photos showing each unit plugged in and placed in its location
- A brief written description of usage, placement, and results
Incomplete submissions may delay or prevent the processing of your request.
๐ Claim Review Process
All refund requests are subject to review based on the eligibility conditions outlined above.
Once a complete submission is received, our team will evaluate whether the product has been used in accordance with the required guidelines.
This review may include:
- Verification of product placement
- Confirmation of sufficient coverage
- Assessment of usage consistency
- Evaluation of the provided documentation
Refund eligibility will be determined based on this review.
Requests that do not meet the required conditions may not be approved.
โ ๏ธ Non-Eligible Situations
Refund requests may not be approved in cases including, but not limited to:
- Insufficient number of units used
- Improper placement or usage
- Claims submitted during the initial 14-day flushing period
- Claims submitted after the 90-day window
- Failure to provide required documentation
- Evidence that the product was not used as instructed
๐ Return Requirement
In some cases, the product may need to be returned for inspection before a refund is issued.
Return instructions will be provided upon approval.
Return shipping costs are the responsibility of the customer unless otherwise specified.
๐ณ Refund Processing
Approved refunds will be issued to the original payment method.
Please allow 3โ10 business days for the refund to appear in your account, depending on your bank or card provider.
๐ก๏ธ Policy Integrity
To ensure fairness for all customers, SilentGuardโข reserves the right to:
- Request additional information
- Decline incomplete or ineligible claims
- Make a final determination based on the conditions outlined in this policy
๐ Additional Terms
This guarantee applies specifically to product performance and is subject to our general Refund Policy, Shipping Policy, and Terms & Conditions.
๐ฉ How to Submit a Claim
To ensure your request is processed as efficiently as possible, please follow these steps:
Send an email to:
hello@hivitalis.com
Use the subject line:
โGuarantee Claim โ Order #[your order number]โ
Include all required documentation listed above in your email.
Our team will review your request and respond within 3โ5 business days once a complete submission has been received.
๐ฉ Contact
For any questions, you can reach us at:
hello@hivitalis.com
Last updated: [04/04/2026] โ [SilentGuardโข by hiVitalis].
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