Refund policy

Refund & Return Policy โ€“ SilentGuardโ„ข

General Policy
By placing an order with SilentGuardโ„ข, you agree to the terms outlined in this Refund & Return Policy, as well as our Shipping Policy and Terms of Service.

๐Ÿ” Returns (14-Day Window)

You may request a return within 14 days of delivery, subject to the conditions below.

To be eligible:

  • The item must be unused and in original condition
  • The item must be in its original packaging
  • The item must not show signs of use, installation, or wear
  • Proof of purchase is required

Returns must be requested and approved in advance.

Returns sent without prior authorization will not be accepted.

๐Ÿšซ Non-Returnable Situations

Returns will not be accepted if:

  • The product has been used, tested, or installed
  • The product is not in its original condition or packaging
  • The return request is made after 14 days from delivery
  • The product was purchased under promotional or bundled offers (unless defective)

๐Ÿ“ฆ Return Shipping

Customers are responsible for all return shipping costs.

Return instructions will be provided upon approval.

Returns must be sent to the designated return facility provided by our team, which may be located in a different country than the delivery origin.

We are not responsible for lost or undelivered return shipments. We strongly recommend using a trackable shipping service.

๐Ÿ’ณ Refunds

Refunds are issued only after:

  • The returned item has been received
  • The item has been inspected and approved

Shipping costs are non-refundable.

Refunds are processed to the original payment method.

Please allow 3โ€“10 business days for the refund to appear, depending on your financial institution.

โš ๏ธ Order Cancellation

Orders are processed quickly.

For this reason:

  • Orders cannot be canceled once processed
  • Orders cannot be canceled once shipped

Cancellation requests submitted after processing are not guaranteed and may not be possible.

๐Ÿ“ฆ Refused / Failed Deliveries

If a package is:

  • Refused
  • Unclaimed
  • Returned due to incorrect address

We reserve the right to deduct:

  • Return shipping costs
  • Handling fees

from any applicable refund.

๐Ÿšซ Lost Shipments

If a shipment is confirmed lost by the carrier:

  • A replacement shipment will be issued at no additional cost
  • Refunds will not be issued for lost shipments, as the order will be fulfilled via reshipment

๐Ÿšš Orders in Transit

Once an order has been shipped:

  • It is considered in transit and cannot be canceled
  • Delivery timelines are controlled by the carrier

Refund requests for orders already shipped will be handled according to this policy and may require return of the item.

๐Ÿ›ก๏ธ 90-Day Performance Guarantee

Our 90-Day Money-Back Guarantee applies exclusively to product performance.

Claims under this guarantee must comply with all usage and documentation requirements outlined in the official guarantee policy.

This guarantee does not apply to:

  • Change of mind
  • Personal preference
  • Incorrect use

๐Ÿ” Policy Enforcement

All returns and refunds are subject to review and verification.

We reserve the right to:

  • Request additional information
  • Deny requests that do not meet policy conditions
  • Make a final determination based on compliance with this policy

๐Ÿ“ฉ Contact

For all requests, please contact:
hello@hivitalis.com