Shipping policy

๐Ÿ“œ SHIPPING POLICY

Shipping Policy โ€“ SilentGuardโ„ข

Thank you for shopping with SilentGuardโ„ข.

๐Ÿ“ฆ Order Processing

All orders are processed within 1โ€“2 business days after payment is successfully completed.

Once your order has been processed, it is prepared for shipment and cannot be modified or canceled.

๐Ÿšš Shipping & Delivery Times

Estimated delivery time is 6โ€“9 business days from the date of shipment.

Please note:

  • Delivery times are estimates and not guaranteed
  • Delays may occur due to factors outside our control, including but not limited to:
    • Carrier delays
    • Customs processing
    • Weather conditions
    • High shipping volumes
    • Operational or logistical disruptions

๐Ÿ“ Tracking Information

Once your order has been shipped, you will receive tracking information.

You can track your order at any time using the following link:
https://hivitalis.com/apps/track123

Tracking updates are provided by the carrier and reflect the most accurate status available.

โš ๏ธ Shipping Responsibility

Once an order has been handed over to the carrier:

  • The shipment is under the responsibility of the carrier
  • Delivery timelines are managed by the carrier network
  • We do not have control over transit delays or routing

We will, however, assist you in contacting the carrier when necessary.

๐Ÿ  Customer Responsibility

Customers are responsible for:

  • Providing accurate shipping information at checkout
  • Ensuring the delivery address is correct and complete

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

๐Ÿ“ฆ Delivery Issues

If your tracking shows that the package is in transit, delayed, or pending:

  • This is considered normal within the logistics process
  • We will assist in investigating with the carrier if necessary

Claims for lost packages must be supported by carrier confirmation.

๐Ÿ“ฉ Contact

If you have any questions, please contact us at:
hello@hivitalis.com