Terms of service

Terms of Service โ€“ SilentGuardโ„ข

Last updated: [04/04/2026]

1. Overview

This website is operated by SilentGuardโ„ข. Throughout the site, the terms โ€œweโ€, โ€œusโ€ and โ€œourโ€ refer to SilentGuardโ„ข.

By visiting our site and/or purchasing something from us, you agree to be bound by these Terms of Service, including all policies referenced herein.

If you do not agree, you may not use our services.

2. Online Store Terms

By agreeing to these Terms:

  • You confirm you are at least the age of majority in your state or country
  • You agree not to use our products for any illegal or unauthorized purpose
  • You agree not to violate any applicable laws

3. Order Acceptance & Agreement

By placing an order, you:

  • Confirm that all billing and shipping information provided is accurate
  • Authorize the charge to your payment method
  • Agree to all policies displayed at checkout

This includes:

  • Refund Policy
  • Shipping Policy
  • 90-Day Guarantee

These policies form a binding agreement between you and SilentGuardโ„ข.

4. Payment Authorization

All payments are processed securely.

By completing a purchase, you:

  • Authorize us to charge your selected payment method
  • Confirm you are the authorized cardholder or have permission to use the payment method

We reserve the right to cancel or refuse any order suspected of fraud or unauthorized activity.

5. Order Processing & Fulfillment

Orders are processed automatically.

Once an order is:

  • Processed โ†’ it cannot be canceled
  • Shipped โ†’ it cannot be modified or canceled

We are not responsible for delays caused by carriers, customs, or external logistics providers.

6. Shipping & Delivery

Delivery times are estimates only and not guaranteed.

By placing an order, you agree that:

  • Shipping timelines may vary
  • Delays may occur outside of our control
  • Tracking updates may not be immediate

We are not liable for delays once the package has been handed to the carrier.

7. Returns & Refunds

All return and refund requests are governed by our Refund & Return Policy.

By purchasing, you agree that:

  • Refund eligibility is conditional
  • Compliance with policy requirements is mandatory
  • We reserve the right to deny requests that do not meet criteria

8. 90-Day Guarantee

The 90-Day Money-Back Guarantee applies only under specific conditions.

Customers must:

  • Follow all usage instructions
  • Provide required documentation
  • Meet all eligibility criteria

Failure to comply voids eligibility.

9. Product Disclaimer

Our products are intended to assist in pest control.

We do not guarantee:

  • Immediate results
  • Complete eradication in all environments
  • Effectiveness in cases of severe infestation

Results may vary depending on:

  • Environment
  • Usage
  • Infestation severity

10. Limitation of Liability

To the fullest extent permitted by law:

SilentGuardโ„ข shall not be liable for:

  • Indirect or consequential damages
  • Loss of use, profits, or data
  • Delays caused by third-party services

Our total liability shall not exceed the amount paid for the product.

11. Chargebacks & Disputes

By completing a purchase, you agree to:

  • Contact us first to resolve any issue
  • Allow us up to 48 business hours to respond to your inquiry
  • Allow up to 5 business days for case review and resolution once all required information has been provided

Filing a chargeback without first contacting us and allowing the timeframes above may be considered a violation of these Terms.

We reserve the right to:

  • Provide all order records
  • Submit evidence of delivery, communication, and policy acceptance

12. Fraud Prevention

We actively monitor transactions for fraud.

We reserve the right to:

  • Cancel suspicious orders
  • Refuse service
  • Report fraudulent activity

13. Accuracy of Information

We are not responsible if information on this site is not accurate, complete, or current.

Content is provided for general information only.

14. Modifications to Service

We reserve the right to:

  • Modify or discontinue any product
  • Change pricing at any time

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the United States.

16. Contact Information

For any questions, contact:

๐Ÿ“ฉ hello@hivitalis.com